Songline Ride Privacy Policy

Effective Date: October 22, 2026

Last Updated: October 22, 2026

Songline Ride LLC (“Songline Ride,” “we,” “our,” or “us”) has adopted this Privacy Policy (“Policy”) to describe the privacy practices with respect to Personal Information we may collect from or about individuals who access or use our website, songline-ride.com (the “Website”), our mobile application (the “App”), and our other associated features, resources, or services (together with our Website and App, our “Services”). This Policy explains what Personal Information may be collected from or about you when you access or use the Services, how we and others may use Personal Information, under what circumstances we may disclose Personal Information, and the instances in which we may allow third parties to collect Personal Information from or about you.

Please note that this Policy applies to anyone who uses or accesses our Services, regardless of whether you use the Services via a computer, mobile device, tablet, or other medium (collectively, your “Equipment”).

This Privacy Policy applies to information we collect:

• On our Website.
• On our App.
• Through the Services.
• When you register an account for Services.
• When you interact with our advertisements and applications on third-party websites and services, if those applications or advertisements include links to this Policy.

This Policy does not apply to information collected by:

• Us offline or in person (including through in person event attendance).
• Us through any website, content, or service offered by Songline Ride that does not link to this Policy.
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Services.

Our Services are hosted in and directed at individuals in the United States. If you are located outside of the United States, you should not access or use our Services and should not share your Personal Information with us. If you are located outside of the United States and believe you have shared your Personal Information with us, you may contact us as described below.

If you do not agree with this Policy, please do not use our Services. We reserve the right to update this Policy at any time. The “Last Updated” date above provides you with notice that the Policy has been updated.

Modifications to this Policy

We maintain this Policy on our Services. You should review this Policy frequently, as it may change from time to time and without notice. We will notify you of any changes to this Policy via the Services, by updating this Policy’s “Last Updated” date. Any changes will be effective immediately upon posting and will apply to all Personal Information collected after the revised Policy is posted. If you continue to use our Services after this Policy is updated, you agree to this Policy as revised. If you do not agree with any changes to this Policy, please do not use our Services.

Information We May Collect

We may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual (“Personal Information”). Personal Information does not include information that is publicly available or de-identified, which we can collect and use for any purpose consistent with applicable law.

We may collect the following information from and about users of our Services, including:

• Identifiers: such as first and last name, email address, telephone number, device identifiers, username, Internet Protocol (IP) address, and other similar identifiers.
• Commercial information: such as Account history about your subscription, transactions, purchases, or other order history of services purchased, obtained, or considered on our Services or other purchasing or consuming histories or tendencies.
• Geolocation data: including general GPS location data derived from your IP address, your Equipment, or Account location settings, and precise GPS location information you choose to provide through location-related features on our Services (e.g., from routes planned and rides tracked, or other location-related features on the Services).
• Sensory data: such as audio, electronic, visual, or similar information you upload, share, or otherwise make available through the Services, as well as any voice enabled features you input into the Services, such as voice recordings for note transcription.
• Internet or other similar network activity: such as session information, system usage, App usage and diagnostics, electronic communications with us, or methods used to browse into or away from a page; Equipment information such as browser type and settings, operating system and version, language and time-zone, push notification preferences, and other device identifiers; crash reports and ride telemetry; or network connection and usage details when you interact with our Services, such as clickstream to, through, and from our Website or App, page response times, error logs, pages visited and URLs viewed, timestamps of visits and actions taken, and other technical information.
• Account information: such as login credentials, profile information, user preferences, route history, note history, and Account history.
• Communications and content: such as information you elect to provide as part of your Account profile, messages, attachments, requests, inquiries, and feedback you make through the Services or emails, chats, or other communications sent to us or by email.
• Sensitive Personal Information: depending on applicable law and your interactions with the Services, this may include precise geolocation from route plans and ride tracking and may also include voice recordings submitted for note transcriptions.

You may always choose not to share your Personal Information with us; however, if you choose not to provide or allow us to collect certain information, we may not be able to provide you with some or all of our Services. If you have questions about what Personal Information may be required to receive our Services, please contact us as provided below.

Please Note: Any information that you provide to us in forums or message boards or otherwise for public posts via the Services may be accessible to the public. Please do not include any Personal Information which you do not want to share with the public in any forums or message boards on or through our Services. Additionally, we cannot control the actions of other users of the Services with whom you may choose to share your information. Therefore, we cannot and do not guarantee that your posts through the Services will not be viewed by unauthorized persons.

How We Collect Information

We collect information from or about users of our Services in the following ways:

• Directly from you, such as when you create, update, or use an Account with us; purchase subscriptions or premium features; complete forms such as to sign up for our newsletter; participate in surveys or similar activities; record voice notes; create, upload, or post content to the Services, including reviews, recordings, photos, videos, routes, notes, and other information; request additional information about our Services, request customer support, submit feedback, or otherwise contact us or communicate with us through the Services, by email, phone, social media, or other channels.
• Automatically through the Services. As you navigate through and interact with our Services, and with your consent if required and if permitted by applicable law, we may use automatic data collection technologies to collect information that may include Personal Information. Information collected automatically may include usage details, IP addresses, device identifiers, operating system, and browser type, and information collected through cookies, SDKs, and other tracking technologies, including details of your interactions with our Services, such as traffic data, location data, logs, and other communication data, and which resources and Services you access and use. We may also collect metrics related to visitors, views, sessions, session duration, bounce rate, conversions, paths, and referrers. For more information about our automatic data collection technologies, please see Cookies and Other Automatic Data Collection Technologies below.
• From third parties. We may receive certain information about you from business partners or service providers that we use to support our Services and business operations, such as website platform, email platform, payment processors, customer support, and content providers; analytics providers; and security and anti-fraud services.

Cookies and Other Automatic Data Collection Technologies

We (and our service providers performing Services on our behalf) may use automatic data collection technologies to collect information when you access or use the Services. For example, we may use cookies to distinguish you from other users of the Services to help us deliver a better and more personalized service when you use our Services. It also allows us to improve our Services by enabling us to:

• Estimate our audience size and usage patterns.
• Distinguish among users of our Services.
• Store your preferences so we may customize our Services according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Services.

With your consent if required, we also may use these technologies to collect information about your online activities over time and across third-party websites or other online services.

The technologies we use for this automatic data collection may include:

• Cookies are small files that we transfer to your Equipment’s hard drive or your web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you. We use cookies to provide additional features or functionality to your experience when you use our Services, for example storing your preferences and other information about you when you use the Services. You may block or limit the storage of cookies via browser controls or other software. You may also delete cookies manually from your device through your internet browser, operating system, or other programs. Please note that some portions of our Services may not function properly or be available if you block or delete certain cookies.
• Embedded scripts are pieces of code written directly into a website’s code to add functionality or interactivity to a webpage.
• Mobile SDKs and similar technologies are sets of tools and code on our App that collect information from or about your Equipment and App use. These technologies support analytics, security, authentication, performance monitoring, crash reporting, fraud prevention, attribution, measurement, and the delivery of push notifications.

Universal Opt-Out Mechanisms: Further, some browsers and browser extensions may support an opt-out signal (such as Global Privacy Control) that can send a signal to process your request to opt out from certain types of data processing, including data “sales” or “sharing” as defined under certain laws. We will respond to and abide by the signals sent through universal opt out mechanisms that are consistent with applicable law and as required for the Services.

How We Use Information

We may use information, including through the use of artificial intelligence and automated means, for the following purposes:

• Provide you with the Services and any contents, features, information, products, or services that we make available through the Services, including recording, transcribing, storing, and organizing notes; using location to attach notes to locations and routes; planning and displaying routes; and supporting route sharing that you choose.
• Create, maintain, and manage your Account.
• Enable user communications through the Services.
• Operate and support features you request or elect to use through the Services, and respond to your requests.
• Fulfill and manage subscriptions, purchases, and payments.
• Deliver relevant content and messaging to you and to measure or understand the effectiveness of such content and messaging.
• Use data analytics to improve our Services, marketing, customer relationships, and experiences.
• Contact you about our own and third parties’ goods or services that may be of interest to you.
• Communicate with you (with your consent if required).
• Manage our relationship with you, which may include notifying you about changes to our Services, our Terms of Use, this Policy, or products or services, providing you notices about your Account, asking you to provide feedback or take a survey, or addressing any questions you may have about our products or services.
• Improve our Services, products, marketing, customer relationships, and experiences.
• Process Data Subject Requests.
• With your consent, as permitted by applicable law.
• For any other purpose as may be permitted by law or that we describe when you provide the information.
• Comply with any court order, law, or legal process, including responding to any government or regulatory request.
• Enforce our Terms of Use, this Policy, or other applicable policies or agreements with you.
• Protect the rights, property, or safety of our business, employees, customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection, and credit risk reduction.
• Investigate suspected violations of any law, rule or regulation, or the terms or policies of our Services.

Disclosure of Information

We may disclose de-identified information without restriction, except as otherwise described within this Policy or as expressly disclosed to you.

We may disclose information to the following categories of third parties and for the following purposes:

• Service providers. We share Personal Information with vendors who help us deliver and support certain Services, including mapping data, customer support, email deployment, voice-assistant features, research and analytics, weather and road closure updates, data and audio processing and storage, management, analytics, fraud prevention, transaction and payment processing, and service fulfillment.
• Business Partners and other Third Parties. With appropriate consent where required, we may share Personal Information with or make it available to our sponsors, partners, analytics companies or other third parties in connection with our and their offers, such as product information.

We may also disclose Personal Information to:

• Law Enforcement, Regulators, Courts, and other Governmental Authorities. We share Personal Information, pursuant to applicable law, to respond to subpoenas, court orders, legal process, and other law enforcement measures, to comply with other legal obligations, to respond to an emergency, or otherwise to protect our or the rights, property, safety, or security of other parties, visitors to or users of our Services, or the public.
• Third-Party Business or Asset Transfer Partners. If we are involved in a merger, acquisition, transfer of control, bankruptcy, reorganization, or sale of assets, or diligence associated with such matters, we may share Personal Information with third-party businesses or asset transfer partners. For example, if another entity acquires us or all or substantially all of our assets, or assets relating to any of our businesses, your information may be disclosed to that entity as part of the due diligence process and may be transferred to that entity as one of the transferred assets.

We may also disclose Personal Information to others:

• To enforce or apply our Terms of Use, this Policy, or other applicable policies or agreements with you.
• To protect the rights, property, or safety of our business, employees, customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection, and credit risk reduction.
• To investigate suspected violations of any law, rule, or regulation, or the terms or policies for our Services.

Please Note: We do not disclose audio/voice Personal Information with other users for any purpose or with third parties for advertising purposes.

Your Rights and Choices

You may use the following mechanisms to control your Personal Information:

• Marketing Information: If you do not want us to use your information to promote or recommend our own products and Services, you may opt-out by replying to any promotional email we have sent you or following the opt-out links on that message. This opt-out generally will not apply to information provided to us related to a purchase, product service experience, or other Service-based transactions.

• Push Notifications: We may send you push notifications regarding Account activity and service updates. You can opt out of receiving these push notifications at any time by turning them off at the device level through your mobile operating system’s settings.

• Accessing, Updating, and Deleting Your Information: You may contact us as set forth in the Contact Us section below to request access to, correction of, or deletion of Personal Information about you in our possession or control, consistent with your rights as described below. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or negatively affect the information’s accuracy.

  If you maintain an Account through our Services, you may request the deletion of your Account and the associated Personal Information we have collected from or about you. You may initiate the deletion of your Account through your Account settings on the Website and/or within the App, or by contacting us as provided below.

• Location Information: You can choose whether to provide location information to the Services or otherwise allow the Services to collect and use real-time information about your Equipment’s location through the Equipment’s privacy settings. If you block the use of location information, some Services features may become inaccessible or not function properly.

• Cookies and Automatic Data Collection Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites or apps set or access cookies. However, if you disable or refuse cookies, please note that some features of our Services may become inaccessible or not function properly.

• Data Subject Rights. Depending on your U.S. state of residency, and to the extent we are covered by that law, you may have certain rights related to your Personal Information. U.S. state data subject rights may include:

  • Access. You may confirm whether we process your Personal Information and access a copy of the Personal Information we process. Depending on your state of residence, you may have the right to receive additional information, and it will be included in the response to your access request. (e.g., CA, CO, CT, DE, IN, IA, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT, VA).
  • Data Portability. To the extent feasible and required by state law, depending on your state of residency, you may request that your Personal Information be provided in a portable format (e.g., all states noted above in Access except for DE, IN, IA, MT, NE, TN, TX, UT, and VA applies only to consumer-provided data).
  • Correction. You may request that we correct inaccuracies in your Personal Information that we maintain, taking into account the information's nature and processing purpose (e.g., all states noted above in Access except for IA; IN right limited to only consumer-provided data).
  • Deletion. You may request that we delete Personal Information about you that we maintain, subject to certain exceptions under applicable law (e.g., all states noted above in Access except UT which is limited to only consumer-provided data).
  • Opt Out of Using Personal Information for Targeted Advertising, Profiling, and Sales. You may request that we do not use your Personal Information for these purposes (e.g., all states noted above in Access except for IA and UT with respect to use for profiling and IA for use for target advertising). However, we do not use Personal Information in this way.
  • The right to exercise your rights free from discriminatory treatment. (e.g., all states noted above in Access).

  Important: The exact scope of these rights vary by state. There are also several exceptions under which we may not have an obligation to fulfill your request. Please also note that additional U.S. state laws may provide similar or additional rights. We also honor any additional data subject rights you may have under laws applicable to our business.

California Residents. If you are a California resident, you may have additional personal rights and choices with regard to your personal data. For example, California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of covered websites that are California residents to request certain information regarding the disclosure of their personal data to third parties for their direct marketing purposes. This law applies to companies with 20 or more full or part-time employees. We are not subject to this law at this time.

Nevada Residents. If you are a Nevada resident, you may have the right to opt-out of the sale of certain covered Personal Information. Please note that we do not currently sell covered information, as “sale” is defined by Nevada law.

How to Exercise Your U.S. Data Subject Rights

To exercise any applicable data subject right, please submit a request via email to info@songline-ride.com or by using other contact methods in the Contact Us section below.

• How We Verify Data Subject Rights Requests. We may require that your identity be verified prior to processing verifiable rights requests. If your request requires verification, we will verify your identity by comparing the information we have about you against the information we receive when you submit your request. If we do not have enough information to verify your identity, we may request additional information from you, consistent with applicable law. We may deny a rights request if we are unable to verify your identity.

• Authorized Agents. Some states permit you to designate an authorized agent to submit requests to exercise certain data subject rights on your behalf. Even if you use an authorized agent to submit a request on your behalf, pursuant to applicable law, we may still require that you verify your identity depending on the nature of the request and sensitivity of the information at issue.

  If you are an authorized agent submitting a request on behalf of an individual, you must include a copy of the written, signed permission indicating that you are permitted to act on that person’s behalf.

• Appealing a Denied Data Subject Request. In some circumstances, we may deny your request to exercise one or more of the rights described above. Some states permit their residents to appeal such a decision. If you are a resident of such state and disagree with our decision to deny your request or any portion of your request, you have the right to appeal our decision within sixty (60) days of receipt of notice that your request has been denied. If you submit an appeal to a denied request more than sixty (60) days after you have been notified of our decision to deny the request, we may deny your appeal. If you submit a timely appeal, we will respond within forty-five (45) days of our receipt of your appeal.

  To appeal a decision, please clearly and plainly describe your disagreement with our decision by responding through the same means by which we communicated our decision or by submitting your appeal using the information provided in the Contact Us section below. We will review your appeal and either amend or uphold our decision. In either case, we will provide a written explanation of the reason for the decision. This decision will be final. If your appeal is denied, residents of Colorado, Iowa, Kentucky, Maryland, Montana, Nebraska, New Jersey, Oregon, Tennessee, Texas, and Virginia may contact their state attorney general.

Data Security

The security of your Personal Information is very important to us. We use appropriate physical, electronic, and administrative safeguards designed to protect your Personal Information from loss, misuse, and unauthorized access, use, alteration, or disclosure. Additionally, we only retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which we collect it. However, the Internet environment is not 100% secure, and we cannot guarantee that information we collect will never be accessed in an unauthorized way.

Minors’ Information

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect, sell, or share (as those terms are defined by applicable law) the Personal Information of any individual under the age of 18 years old. If you are under 18, do not use or provide any Personal Information to us. If you believe we may have any Personal Information from or about an individual under 18, please contact us using the information in the Contact Us section below.

Third-Party Websites

Our Services may contain links or allow connection to third-party websites, applications, content, or services. These third parties may include advertisers, ad networks and servers, content providers, hosting and application providers, anti-spam and security providers, payment-processing and fraud-prevention providers, and your internet or mobile service provider. They may use automatic collection technologies to collect information about you or your Equipment when you interact with or use our Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

This Policy only applies to our Services. If you follow a link through our Services that takes you to another website which we do not control, you are subject to that site’s terms and privacy.

Retention

We will retain and use your Personal Information for the period necessary for the purposes for which we collect it and to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is permitted or required by law.

Following the expiration of the relevant retention period, Personal Information will be deleted. Therefore, any data subject rights you may have cannot be exercised after the expiration of the retention period.

Material Changes

As noted above, we may update this Policy from time to time, and we will provide notice of any material changes to the Policy as required by law. All changes will be effective upon posting of the updated Policy on or through our Services. If you object to any change, you can stop using the Services.

Contact Us

If you have any questions about this Policy or our privacy practices in general, please contact us at:

Address: Songline Ride LLC 1000 Main St, Unit #2230 Pittsburgh, PA 15215

Email: info@songline-ride.com

Sole Statement

This Policy as posted on our Services is the sole statement of our privacy practices with respect to our Services. No summary, modification, restatement, or other version of this Policy, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy on or through the Services.